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Tips & Tricks: Grouping Contacts

It’s just over 5 months until Christmas and maybe you’re already thinking about which of your lovely clients and suppliers will be getting a gift or an invite to the Christmas party.

By using the sort field in Streamtime, you can group and label your contacts, making it easy for you to search for those contacts when the time comes.

The sort field can be used at a company level to group your contacts together, for example, based on industry type. It can also be used on a personal level, for example, indicating which contacts within a company will get that Christmas gift or party invite.

Once you’ve assigned a sort value to a contact you can then easily use that field to search for those particular contacts.

See our Knowledge Base for more information on how to use the sort field to search and create a contact list.

Tips & Tricks: A shortcut for searching by today’s date

When in a date field in Streamtime if you click Cmd – (hyphen) on a Mac, or Ctrl – (hyphen) on a PC, the date field will automatically populate with today’s date.

This will enable you to search all invoices, time entries, quotes etc that were created today.

Providing better customer service – insights from BoS 2014

Last week Michael O’Riley (Head of Support) and I attended Business of Software 2014 Europe for two days of inspirational talks and networking.

A number of the sessions looked at providing better customer service, so here’s a few tips on this key area.

Gaming app developer and guru Kathy Sierra introduced us to the concepts behind producing killer apps. These included taking into consideration the context that the app is being used in; the key being that we focus too much on making product X better rather than getting people to be better users of X.

A big pitfall is that we don’t always acknowledge the pain that a user has to go through to get the app to do what they want it to. Many developers simply expect users to have the knowledge they do and all too easily ignore the real pain and frustration a user might be experiencing.

Helping users to feel that their problems are temporary or typical is key to motivating them to believe that this is simply a step towards ultimate success.

Day one closed with a session from former CD Baby owner, Derek Sivers. Derek’s happy nature and positive approach is infectious and in itself an enviable quality to adopt when dealing with customers. The session was an outline of six great customer service philosophies that he had gleaned over his years at CD baby and since. Here are his top tips:

1. You can afford to be generous – Good service comes from generosity and abundance. Bad customer service comes from a feeling of scarcity and survival mode type thinking. Generosity is based on the long term outcomes whereas survival mode thinking forces us to focus too much on the short term.

2. The customer is more important than the company – Derek highlighted a value choice between being defensive of your brand and doing what’s right for the customer. Placing the customer first has to be the number one priority – they are your business and your best brand ambassadors after all.

3. Customer service is a profit centre – whilst sales are obviously more profitable, the profits to be gained from this powerful area are huge. We should all be investing heavily in this area and recognise the difference it makes to our bottom line.

4. Every interaction is your moment to shine – we have so many touch points with a client, the vast majority of them coming after the sale. Good customer service isn’t about being as efficient as possible; friends are not efficient. Inefficient time allows the opportunity to build a more personal relationship with your customers.

5. Lose every fight - Being happy to lose every fight is another way to ensure that the customer is first. It’s a difficult discipline, but it’s important for anyone working in the customer service sphere to catch themselves before being defensive. Practicing empathy is key to this and remember that the loudest critics are often potentially your loudest advocates.

6. Rebelliously right the wrongs of the world - You have an opportunity to show everyone else how it’s done. Not following norms in dealing with people is a potential for competitive advantage. Think of the worst customer experience you’ve ever had and do the opposite.

The day culminated in a great meal and opportunity to spend time with peers at all levels of the business. It was interesting for me to witness that whether talking to someone who had sold their company for millions, or had a company that had been going for 10 years, or were a new startup, the challenges we face and the opportunities we are presented with are incredibly similar.

Day two included a number of interesting talks including one from Sarah Hatter, formerly of 37signals, and now of CoSupport. Sarah gave a presentation on ‘humanising the web’.

She presented ideas on how we can ensure that our communications with customers are less robotic and more personable. The session was primarily focused on the language that is used on websites and in email communications, with advice on how to make them more friendly.

Whilst these things may be obvious, it was good to remember that small tweaks in the way that we speak can have a massive effect on the outcome of the conversations we have and the relationships that we are trying to cultivate.

Reflecting on the lessons learnt over the two days, I feel proud to say that at Streamtime, we place a lot of emphasis on customer service. It’s one of our main propositions to new and existing clients. We have developed a culture of caring about our customer’s needs, of going the extra mile and doing what we can to ensure their success. But there is always room for improvement, and the BoS conference provided some great tips on how to sharpen those skills.

Tips & Tricks: Scheduling around public holidays

Do public holidays like Easter Monday, Spring Bank Holiday and Labour Day just creep up on you? You can plan for them in advance by including them on your Task Calendar.

First create an internal job called Public Holidays, then simply go to Jobs > Task Calendar and find the date of the public holiday and double click in the field. This will create a task on the calendar, first prompting you to select a job, then to create a task on that job.

Select your newly created Public Holidays job, then:

1. Select the task from the drop down

2. Select the staff you wish to be assigned the task. To assign it to all staff, hold down the ALT key and click on each staff member’s name

3. Include the estimated amount of time for the task, if it’s a public holiday you’ll want to allow 8 or 9 hours

4. Choose the Due Date – this should be the same day as the Start Date if it’s a public holiday

And that’s all you need to do. If you like, enter the specific holiday name in the task notes and give the job a colour so the tasks stand out on the calendar.

Click Save and the public holiday will now appear on your Task Calendar. So no more scheduling work when you should be enjoying a public holiday.

See our Knowledge Base for more information on creating tasks like public holidays and annual leave on your Task Calendar.

Tips & Tricks: Add time from anywhere

Didn’t get time to do your timesheet at work? Would you like to be able to add time via a phone or tablet on your way home?

With the latest update of Streamtime on the web your staff can now add time and complete tasks from anywhere.

Our Streamtime knowledge base has all the information you need to set this up or alternatively give our support team a call for assistance.

Doing your timesheets has never been easier.

Tips & Tricks: Easy navigation

When you do a search that returns a list view in Streamtime, you can get to a detailed view by clicking the arrow next to the first item in the list.

Once you’re in a detailed view you can use the arrows in the top right hand corner to navigate through the set of found records, rather than going back to the list view each time.

If you want to quickly jump to the last record in the list, simply hold down Cmd (Mac) or Alt (PC) when clicking the right arrow in the navigation bar and this will jump you to the last record.

Alternatively if you wish to go back to the first record quickly, hold down Cmd (Mac) or Alt (PC) and click the left arrow.

This navigation works in the contacts, quotes, orders, jobs, invoices and cost matrix sections of Streamtime.

Tips & Tricks: Setting up staff costs

In Streamtime you can assign cost rates to staff members, so when they add time to a job, you are capturing accurate costs against that job.

To do this go to Setup > System Setup > Users and apply a cost to each staff member.

This cost is an hourly rate i.e. what your staff member costs your business, per hour.

Now when a staff member adds time to a job, that rate will be applied and you will have an accurate account of what the job cost your business.

Tips & Tricks: A keyboard shortcut for creating new items in Streamtime

If you want to quickly create a new contact, quote, order, job or invoice in Streamtime, then this keyboard shortcut is for you.

Simply go to the relevant Streamtime tab and click Cmd+N on a Mac or Ctrl+N on a PC.

This handy shortcut will prompt Streamtime to create a new record. So creating a new contact, quote, order, job or invoice has never been easier.


Tips & Tricks: Setting your default Streamtime start up screen

In Streamtime the default startup screen is set to the Streamtime splash page, but you can change this so it’s more applicable to you and the type of work you do.

You can set your default startup screen in two places:

The first is on the Streamtime splash page.

You can also go to Setup > My Setup and set your default start up screen there.

So if you’re someone that only enters time in Streamtime you may set your startup screen to default to your timesheet. Likewise if you’re an Account Manager that spends most of your time creating client quotes, then you can set Streamtime to take you straight to the quotes screen.

CreativeMornings part of Vivid Ideas

This month’s CreativeMornings Sydney is a special one. Not only is being held at one of the best venues in Sydney, the Museum of Contemporary Art no less, but it’s also part of this year’s Vivid Ideas.

So come and join us on Tuesday 3rd June to hear Thomas Williams, Founder and Creative Director of Hunt&Co, Editor in Chief of internationally awarded design publication Process Journal and Founder and Editor of MADE, talk on June’s global topic which is Minimal.

As always this event is FREE so book your tickets now.

Tips & Tricks: Creating a client facing job report

If you need to send your client a breakdown of the time and money spent on a job, you can create a report in Streamtime to do just that.

Go to Jobs tab > Job List and do a find for the job or jobs you wish to report on.

Once you have found the job, click on the button with the dollar sign ($) and this will give you a financial view of that job. Note that you’ll need to have either full or partial access to ‘Invoices’ in the setup area to see this button. Talk to your Streamtime admin to have this set for you.

Once you have that financial view click the print button and select ‘Detailed time and orders by job’ from the drop down menu.

You can then preview, print or save the report as a PDF and send it to your client.

Note: The report shows the charge out (sell) rates for the time and orders, not your actual costs.

Tips & Tricks: Turning a quote into tasks

If you’ve gone to the trouble of creating a quote for a client, why not leverage off that quote and turn it into tasks for your staff? This will give your staff a clearer picture of what’s been quoted to the client and how many hours they have to do the assigned work.

As long as a quote is related to a job, then you’ll see a Related Tasks tab on your quote.

Click that tab and on the right hand side you’ll see the ‘Import Tasks from Quote’ button.

By clicking this button it will import your quote into your job, allowing you to assign the quote line items as tasks to your staff. You can even set a start & due date for each task here too.

Click here for more information on how to create tasks in Streamtime.


Attention to the details

I appreciate quality and attention to the smallest detail. I also like to see what creators in other fields are making and how they do it. Here’s four videos of people making and assembling luxury goods—taking attention to detail to the extreme—starting with the classic Eames Lounge Chair.

via www.subtraction.com

Watch this: My life in typefaces, Matthew Carter

I watched this TED talk the other day from the designer of such famous (or infamous) typefaces as Verdana and Georgia, Matthew Carter. Well worth a watch.

Streamtime webinars are back

We’ve got a new series of webinars aimed to help you get the most out of Streamtime.

These 30 minute sessions will be run from our Sydney office (AEST) each Tuesday morning and will be repeated on Wednesday afternoons, to allow for busy work schedules and different time zones.

Best of all these sessions are free. So what are you waiting for? Register today!

Advanced Search Tips
Explore some of the more advanced search functions and additional menus in Streamtime 13 to help you find exactly what you’re looking for.

Tuesday 13 May 10am AEST. 30 mins
Repeated: Wednesday 14 May 3pm AEST. 30 mins

Financial Reporting Tips
We’ll explain some of the financial detail on your jobs and quotes in Streamtime and also show some of our favourite reports.

Tuesday 20 May 10am AEST. 30 mins
Repeated: Wednesday 21 May 3pm AEST. 30 mins

Become a Streamtime power user in 30 minutes
In this session we’ll show some of our favourite tricks from duplicating templates to using quick keys and other advanced tips, to help you become a Streamtime guru.

Tuesday 27 May 10am AEST. 30 mins
Repeated: Wednesday 28 May 3pm AEDT. 30 mins

Exploring Streamtimer and Streamtime on the web
We’ll show you a great, easy way to add time and materials and view tasks with our desktop widget Streamtimer, and how to access Streamtime on the web from your mobile devices and desktop web browsers.

Tuesday 3 June 10am AEST. 30 mins
Repeated: Wednesday 4 June 3pm AEST. 30 mins

We hope you can join us.

Tips & Tricks: Catching up on timesheets

In an ideal world you’d do your timesheets every day, but that isn’t always possible.

If you’re a bit behind on your timesheets you can add time for any day when entering time via the Me screen.

Just use the date picker to change the date when adding time and the time will be recorded on the selected day.

If you’re using Streamtimer, again just use the date picker to change the date.

If you enter time via Streamtime Web, you can use the forward and back arrows to change the date.

Don’t forget, if you make a mistake and enter time on the wrong day, you can always edit your time entry and correct the date.

Now there’s no excuse for not having your timesheets done.

Need some creative inspiration? Then Tokyo is the place to go.

When I think of creative cities, I immediately think of Berlin, London, New York and Melbourne. But now I can add Tokyo to that list.

From the minute you arrive, Tokyo is an assault on the senses, with it’s futuristic landscape, it’s unique style and it’s unashamed love of pop culture. It is also a city with lots of creative goodness.

You could spend a month here and still not see all the excellent galleries, museums and general creativity on offer. On a recent trip, I managed to visit just two of these excellent spaces.


Advertising Museum Tokyo

Curated by Japan’s largest advertising agency, Dentsu, this museum showcases advertising works from the Edo, Meiji & Taisho eras—yes advertising did exist way back then—as well as showcasing some of Japan’s best contemporary campaigns.

While I was there, I was also treated to The One Show exhibition. The One Show, organised by the One Club for Art and Copy—a non-profit organisation based in New York—is an international creative competition judged by creatives who are front-runners in the creative industry worldwide. This exhibition was one of the best displays of creative work I’ve seen for a long time. Highlights for me included: the gold pencil winning:

Even without this exhibition the museum is well worth a visit, and it’s FREE!

Address: 1-8-2 Higashi-shinbashi B1-B2 fl, Caretta Shiodome Bldg, Tokyo
Opening Hours: Tuesday – Friday 11:00 – 18:30, Saturday & Sunday 11:00 – 16:30. Closed Mondays.
Cost: Free


Tokyo Metropolitan Museum of Photography

The Tokyo Metropolitan Museum of Photography is another visual feast. While I was there I was lucky enough to catch the Robert Capa exhibition, which blew me away.

A prolific photographer best known for his work during the Spanish Civil War and World War II, Robert Capa was more interested in the people the war affected than the action taking place. The result: some of the most unforgettable war time images ever taken. The exhibition included many photographs from his days as a war correspondent but also photographs of celebrity friends including the writers Ernest Hemimgway and Truman Capote, the artists Pablo Picasso and Henri Matisse and Hollywood stars Humphrey Bogart, Gary Cooper, Ingrid Bergman and Gene Kelly, to name a few.

The museum shows a number of exhibitions by international and Japanese photographers, and the entrance fee is dependent on the number of exhibitions you wish to see on the day.

And if viewing all that amazing photographic talent makes you thirsty, then you’ll be happy to know that just nearby is the Yebisu Beer Museum.

Address: Yebisu Garden Place, 1-13-3 Mita Meguro-ku Tokyo
Opening Hours: 10:00 to 18:00 (until 20:00 on Thursdays and Fridays)
Cost: Entrance fees vary depending on the number of exhibitions you wish to see

Team Streamtime: cooking up a storm

Take some foodies, a dash of competitiveness, lots of yummy ingredients, add some creativity and you get Streamtime’s Sixty Second Signature Sensations.

Signature Sensations is a competition thought up by Aaron, who thought we should take our love of food and turn it into a team challenge.

The results? 19 videos showcasing some pretty awesome food with lots of personality thrown in.

Click here to view our sixty second signature sensations

Tips & Tricks: Faster quoting in Streamtime

If you are constantly quoting or estimating the same kind of work, then creating template quotes will save you a lot of time and effort.

Simply create a master quote in Streamtime and then use the duplicate button to duplicate it as many times as you need to.


Click here for more information on creating template quotes in Streamtime.

Tips & Tricks: Creating a Shortcut for Streamtime

We often get asked if there is a quicker way to open Streamtime rather than opening FileMaker Pro and clicking Open > Remote.

With FileMaker Pro 9 or later, creating a Streamtime shortcut is quite easy. You need to know two things to get started.

1. The IP Address of your Streamtime Server (Your IT team can tell you that)
2. The exact name of your Streamtime database (in most cases this will be “Streamtime.fmp12″).

On a Mac

To create the shortcut, open the Safari web browser
Type into the Address bar the following:

For FileMaker 12

fmp://[Server IP Address]/Streamtime.fmp12
e.g. fmp://

For FileMaker 9, 10 and 11

fmp7://[Server IP Address]/Streamtime.fp7 (where Server IP Address is the number your IT guys have given you.)
e.g. fmp7://

Before you hit enter, drag the link to the Desktop or wherever you’d like to store the shortcut. Rename the Saved File “Streamtime”.

Every time you open this link, Streamtime will open.

On a PC

Right Click on your desktop and create a New Shortcut.

On FileMaker 9, 10 and 11

Set the target location to: fmp7://[Server IP Address]/Streamtime.fp7 (where Server IP Address is the number your IT guys have given you.)
e.g. fmp7://

On FileMaker 12

Set the target location to: fmp://[Server IP Address]/Streamtime.fmp12
e.g. fmp://

Now click ‘Save’.

Double click on the new shortcut to open Streamtime.

Using Streamtime’s API

The Streamtime API allows Streamtime subscribers to develop their own interfaces and tools to interact with their Streamtime database.

Tim Kohoot from Kohoot Media in Canada, has been making the Streamtime API work for his business.

“When we were a small company, it was easy to track projects in our head, quickly respond to quote requests and flawlessly get projects into production. As our company started to grow, so did the volume of work…and 50 emails a day grew to 150+ per account rep. (99% of our projects now come to us through email requests). As you know, email isn’t perfect – it gets ‘lost’, disappears into the junk folder or just overlooked. After receiving far too many mini-heart attacks because of clients looking for projects that never made it into Streamtime, we decided to do something smart. Using the Streamtime API we created an online portal for clients to directly add jobs to Streamtime and even request quotes.”

Here’s part of the interface Tim and his team built with the Streamtime API:

If you would like to utilise Streamtime’s API, you can find more information here on our Knowledge Base.

Tips & Tricks: Opening a second window in Streamtime

Ever wanted to view a job and its related quote at the same time?

In Streamtime you can open a second window, allowing you to view two different records in the database simultaneously.

There are several ways to do this.

1. Go to the top of your screen and select Window > New Window

2. Click Cmd+5 on a Mac or Ctrl+5 on a PC.

3. Hold down the shift key and click one of the many info arrows in Streamtime.

For example if you are in a quote and want to view the related job at the same time, simply hold down the shift key while clicking the info arrow next to the job number.

A second window will open, allowing you to see both the quote and the job in two separate windows.



Do you remember the first time?

Remember the first time you rode a bike or drove a car? Remember how nervous you were, and then that feeling of exhilaration when you realised you could do it?

Now imagine being in your seventies and going on a plane for the very first time. These days it’s something most of us take for granted, but for An and Ria, it is something they had never experienced before.

Watch the journey of these two beautiful ladies as they take you on their very first flight, they will delight you.

Tips & Tricks: Save time by duplicating

In Streamtime you can duplicate quotes, jobs and purchase orders.

So if you’re continually creating similar kinds of quotes, jobs and purchase orders, using the duplicate function will save you a lot of time and effort.

Click here for full details on how to duplicate in Streamtime.

Nike launch 2014 World Cup Campaign

It’s a big year for football with the 2014 World Cup just around the corner. As the world’s most popular sport, advertisers know this is a marketing opportunity not to be missed.

Although not an official sponsor of the World Cup, Nike always have a presence when it comes to big sporting events, particularly those that are football related. At last count, they sponsor 90 football clubs, 28 national teams and 11 football associations, so it’s no surprise they want to be part of the action.

Over the years, they’ve produced some outstanding work with their agency Wieden + Kennedy. This week saw the release of their ‘Risk Everything’ campaign. Directed by Jonathan Glazer, the ad illustrates the current pressure on footballers Cristiano Ronaldo, Neymar Jr and Wayne Rooney to perform.

While this ad is beautifully executed, it is by no means my favourite Nike/Wieden + Kennedy offering. The ‘Write the Future’ campaign for the 2010 World Cup has that honour. A slick, 3 minute ad showing football stars Cannavaro, Drogba, Fabregas, Ribéry, Ronaldinho, Ronaldo and Rooney, alongside tennis champion Roger Federer, basketball star Kobe Bryant and Homer Simpson. This campaign was not only very successful for Nike, it earned Wieden + Kennedy (Amsterdam), the Film Grand Prix at the 2011 Cannes Lions festival.

An honourable mention must also go to the ‘Olé‘ campaign that was run in conjunction with Euro 2004. The ad featured the host nation Portugal taking on footballing giants Brazil in a showboating contest. It also featured big name football stars of the day, including a cameo by Eric Cantona and had a very catchy soundtrack in the form of Perry Como’s ‘Papa Loves Mambo’.

Nike and Wieden + Kennedy produce some great work together. I’m already looking forward to what Euro 2016 will bring.

Tips & Tricks: A faster way to create quote descriptions

In Streamtime, you can create quote descriptions in your cost matrix so they automatically pull through onto your quote, saving you time.

Use the details field in each cost matrix item to create your descriptions.

And when you pull those cost matrix items onto your quote, the description field will automatically populate.

Click here for more information on how to create quotes in Streamtime.

Tips & Tricks: Using invoice notes

The invoice notes tab in Streamtime is a handy place to record any internal memos, comments or changes to your invoicing procedure.

These notes aren’t shown anywhere on the actual invoice, so it’s a good place to make a note if a client asks for an invoice to be broken down into several invoices, or split and sent out to different organisations.

Recording this kind of information in the invoice notes means you never have to rely on your memory when going through your accounts.

Tips & Tricks: Saving your Streamtime login name

When you log into Streamtime, FileMaker uses the name on your computer for the default account login name.

If you’d like to change this so the default account login name is your Streamtime login name go to:

FileMaker Pro > Preferences on a Mac

Or FileMaker Pro > Edit > Preferences on a PC

Change the user name to your Streamtime login name and click OK

Next time you login, Streamtime will use the new login name you have created.

An extra tip for Mac users:
When you login you can save your login details in your keychain, therefore eliminating the need to login each time you use Streamtime.

Tips & Tricks: How to format quotes and estimates in Streamtime

In Streamtime simple text formatting can be done on any line item in your quote or estimate (or invoices and purchase orders for that matter) by selecting your description text, right-clicking and choosing a font/size/style/colour.

To indent (tab) quote description line items, use ‘Option+tab’ (Mac) or ‘Control+tab’ (PC).

You can also make master headings by applying text styles to items in your Cost Matrix. Those items will then always have your custom text styles applied to them.

Use one or all of these methods to create a more stylised quote to send to your client.


For more detailed information on how to format text in Streamtime have a read of our knowledge base article: Using Headings and Indents on Quote line items.

Tips & Tricks: Quick financial reporting in Streamtime

If you want to run a quick and easy financial report in Streamtime, simply go to Jobs > Jobs List and search for the jobs you’d like to see in your report.

Once you have a list of jobs you’d like to report on, simply click on the financial view, located to the right of the screen.

This will return all the financial data for the jobs in your list including:

• Total of active quotes on each job

• Total costs on each job – this is made up of time, materials and active orders

• The potential sell value of time, materials and active orders for each job

• Total amount invoiced on each job

• Gross Margin for each job – invoiced less job costs

• Gross Profit for each job – invoiced less active orders

This list can also be printed or exported to excel for further manipulation.

If you like this report then check out our knowledge base for some more tips on how to achieve some quick reports in Streamtime.

How creativity can change the world

[Illustration by Adam R Garcia]

At today’s CreativeMornings Sydney the guest speaker was Jess Scully, who was talking about this month’s topic, Rebel.

Jess gave a very inspiring talk and showed us some great examples of how creatives: artists, illustrators, designers, marketers etc can use their creativity to create change.

For example, in Yekaterinburg, Russia local blog URA.RU hired ad agency Voskhod to do something about the pothole situation in their town. Voskhod came up with a brilliant campaign where they painted the faces of local politicians around the potholes. Not only did this embarrass politicians into action, which made the people of Yekaterinburg very happy, but the campaign also won four Golden Lions at Cannes.

As recently as last week, one of my colleagues shared with us A Guard’s Story, a collaboration between The Global Mail, and illustrators Sam Wallman and Pat Grant.

[Illustration by Sam Wallman]

This story really moved us and while the words themselves were indeed powerful, it was Wallman’s illustrations that drove the point home.

More information on this truly moving story can be found at Behind the Global Mail Serco Detention Centre Cartoon.

Finally, probably the most famous example of the power of creatives was in Chile, 1988. The Pinochet goverment launched a referendum to effectively keep Pinochet in power indefinitely. Those who opposed this, hired a creative to help them with their No campaign. The result, against the odds they won the vote.

A film about this campaign, called No, starring Gael Garcia Bernal was released in 2012 to critical acclaim. If you’re wondering how you can use your creative skills to change the world, watch this film.

There are so many stories like these that show how creative executions are inspiring change. So think about what makes you angry, what you’re passionate about and go out there and start creating. As Jess pointed out today, “creative people can change the world and they should .”


Tips & Tricks: A keyboard shortcut for searching

Here’s a handy but often overlooked keyboard shortcut to use when searching for things within Streamtime.

If you want to search for a particular client, quote, job or invoice you can simply click Cmd+F on a Mac or Ctrl+F on a PC and this will bring up the search function (not applicable for the reports area).

If you use this shortcut while in a list view, it will activate the advanced search option.

Happy Searching!

Tips & Tricks: How to complete tasks in Streamtime

Does your task list look a little bit like this? Lots of old tasks that you’ve actually finished and they now say overdue?

By simply clicking the tick [√] button next to each task when you’re done,

those tasks will be marked as completed.

By doing this you’ll have a manageable task list, with only relevant tasks showing, and when your studio manager views the tasks on the job they’ll see that they’re complete.

For more information please refer to our Knowledge Base article on completing tasks.

Remote access on your iPad

We’ve used many remote desktop software solutions, but recently we discovered Parallels Access and it works great with your iPad.

You can leave your desktop or laptop at your desk, and control it remotely using your iPad and internet connection. Up to 10 computers (Mac and PC) can be linked to your account, and it’s very easy to setup and use. They offer a 2 week free trial and then a paid subscription.

I’ve been particularly impressed with Parallel’s ability to easily control the applications on my Mac from my iPad, and was amazed when I opened Final Cut and was editing and playing audio.. all in sync.. on my iPad. The quality was great, and it was fast. It supports copy and paste, drag and drop and all the other creature comforts of your Mac or PC.

As a Streamtime user, this means you can get quick and easy access to your entire Streamtime system. You can create quotes, track your jobs and send invoices right on your iPad.

If you have your dropbox and email account setup on your iPad and computer, you can just about get everything done from anywhere.

Download the free trial from the App Store, install the utility on your computers and give it a go.

A special thanks to our friend Sam at Ocean Design for the tip.


Creating beautiful designs for Valentine’s Day


It’s that time of year again when couples around the world are all loved up and florists, restaurants and the greeting card industry are all happy to take their money.

But Valentine’s Day doesn’t just bring out the romantic or the money hungry, it also brings out the creative side of people. The team at Creative Bloq have found 15 creative Valentine’s Day designs for your viewing pleasure.

So why spend money on over priced flowers or an average meal in a crowded restaurant? This Valentine’s Day unleash your creative side and create something beautiful for the person you love.

Photo by xavalox and used under Creative Commons license.

Tips & Tricks: How to create reminders in Streamtime

Streamtime reminders are a quick and easy way of creating follow up actions for individual quotes, correspondence, jobs and invoices.

Each reminder can be assigned to you or any of your team, and you can assign multiple people by holding the ‘option’ key and choosing another person from the list. You can set a date, time, and also set an alert for the reminder too.

Once the reminder appears at the scheduled time, clicking the ‘view’ button takes you directly to the related quote, correspondence, job or invoice.

The reminders show in your Streamtime calendar, and you can see reminders for other team members here too.

For more information see our Knowledge Base article on using reminders.

Tips & Tricks: A faster way to do timesheets in Streamtime

If you only use Streamtime for timesheets then use Streamtimer, our desktop app, or sign in to Streamtime on the web.

They’re really fast and they work from anywhere with an internet connection.

Set them up today, or give us a call and we’ll help you set them up.

Download Streamtimer here.

Getting your brand noticed on Super Bowl Sunday

At an estimated US $4 million per 30 second TVC, it’s no wonder that companies advertising during the Super Bowl go all out to create something that’s going to be memorable.

Some brands have already released their offerings online: Jaguar has released British Villains Rendezvous with Tom Hiddleston and Ben Kingsley, Budweiser have gone for cute with Puppy Love and Dannon have reunited some of the Full House cast for The Spill.

While brands like H&M have opted to go for a teaser campaign in an ad starring David Beckham where they call on the audience to vote for a #covered David or an #uncovered David for the actual Super Bowl Sunday ad.

But it’s sodastream that has everyone talking. Their “Sorry, Coke and Pepsi” ad was banned and then graciously reinstated after some editing. An oversight by the agency involved or a very clever marketing ploy to get more bang for their buck?

Tips and Tricks: Formatting Text in Streamtime

Sometimes you may wish to copy information from an email or another source and paste that information into Streamtime.

For example you may be creating a new contact and you need to copy and paste the phone number into Streamtime. But when you do, it keeps the same formatting from where you copied it:

If you wish to format the text so it uses the same formatting as Streamtime, once you paste the item into Streamtime (command v), if you click command 9 when the cursor is in the field, this will format the copy to Streamtime’s default font.

Game of Thrones Propaganda Posters

The trailer has been released, an air date has been announced (April 6 in case you missed it), but it’s still 73 days until we see what happens in Westeros.

In the meantime, Olivia Desianti of Bruce Loves You has been busy creating some seriously cool propaganda posters based on the hit show.

My personal favourite, the Arya Stark poster.


Iconic Winter Olympics Photography

With the XXII Winter Olympics in Sochi just around the corner, Mashable have sourced some truly amazing images from past Winter Olympics. Their selection includes iconic photos from the first games in Chamonix 1924, to the last games in Vancouver 2012.

Check out 30 Historic Winter Olympics Photos We’ll Never Forget.

Image: Bob Thomas/Getty Images

Put down your phone & enjoy your beer

I love Guinness. Not only the taste of their delicious stout but also Guinness as a brand. For years they’ve had some seriously great advertising.

Whether it’s their Surfer TVC from 1998 or last year’s Basketball TVC, they just seem to get it right every time.

But it’s not just their TVC’s that are great. Their POS and Outdoor campaigns are also brilliantly executed.

This latest offering encourages pub goers to put down their phones and enjoy their beer. Very sound advice.

Image: Paul Ellis/Getty

Guide dogs for veterans

A great piece of work by Selmore Creative Agency for The Royal Dutch Guide Dog Foundation.

While most people associate guide dogs with the visually impaired, this ad shows how trained dogs can help people, like veterans, suffering with Post Traumatic Stress Disorder (PTSD).

Their message: “we not only help people who cannot see, but also those who have seen too much”.








3D typography by Lex Wilson

London based illustrator Lex Wilson has done it again with this fascinating 3D typography. The self confessed “obsessive compulsive illustrator” gives us these amazing optical illusions. Is there no end to his talents?

[via designtaxi.com]

Creating awareness through design

The folks at Living With: have designed some t-shirts, to “encourage, engage, and support new conversations about mental health”.

Each t-shirt has a geometric design that represents a behavioural pattern of certain mental disorders, the one above represents ADHD.

Living With: donates $2 from every t-shirt to Active Minds.

[via design-milk.com]






The music that inspired us in 2013

At Streamtime we’re a passionate lot. We’re passionate about our product, we’re passionate about design, we’re passionate about food, we’re passionate about travel, and we’re passionate about music. Music in particular is a big part of our culture. It seemed fitting to end the year with the team’s top picks for 2013.


Daft Punk – Random Access Memories
“This album sells sex and alcohol better than twerking, naked women or wrecking balls ever could”



Ginny Blackmore – Bones

“I suppose my reason is that I love the brutal honesty of the lyrics – but it makes me sad to think that a woman in a relationship still has to question whether she is valued/loved… Men are idiots… it inspires me to ensure I capture my wife’s heart, so she never has to doubt me… too sentimental? Sorry…”



Max Cooper – Synesthetes Museum

“Because it’s emotive without words, expressive without themes. It’s an intellectual feast for the ears without a philosophy. It’s beautiful and discordant and syncopated and rhythmic and harmonious. It’s music which takes you places and brings you back changed. It’s music which almost shows you the secret thing, the trick to life, the underlying beauty of everything – that which is sitting just out of mental reach, on the corner of your brain, like the forgotten word on the tip of your tongue. If Dali ever listened to electronic music, this would have been on his iPod. Also an honourable mention to a clown who made me like Lorde.”



Arctic Monkeys – AM
“Sounds like a good band playing together, brilliantly recorded and mixed, and the songs are great (except for maybe 1 or 2)”

Nine Inch Nails – Hesitation Marks
“I like the (not quite as angry Trent) songs, and it sounds like a man who knows what he’s doing in the studio”

Ludovico Einaudi – In a Time Lapse
“The wife and I saw him perform at the Sydney Opera House in November and it was just beautiful. Perfect combination of venue, musicians and music”



“I didn’t have to think, without a doubt my favourite 2013 album is Arctic Monkeys – AM. What a genius album, produced incredibly, it sounds soooo sexy. It’s an evolved sound for them but still such a unique sound. Standout track – Arabella. LOUD.

Runners Up for 2013 album: Lorde –  Pure Heroine. 10/10 debut. It’s actually unreal. Courtney Barnett – How to Carve a Carrot Rose. I used to work with Courtney and she’s amazing! Taking the US and Australia by storm.

2013 favourite song: Courtney Barnett – Avant Gardener. The accent, the lyrical genius, the guitar and the video.

Runner Up: London Grammar – Wasting My Young Years. Damn those vocals, the heartbreaking ‘reality’ of the lyrics and situation…makes you think you’re living it even when living in pure bliss…? How can music do that?!”



London Grammar – If You Wait
“Fantastic album, unbelievable voice”

Haim – Days Are Gone
Forever, such a fun song”

Foals – Holy Fire
“Loved Antidotes, this is a bit different, but liking it”



“It’s a tough one to pin down for me: if I look back through my Rdio listening history, there’s a bunch of great music in there that’s not released in 2013, but has been my “favourite” to listen to this year like Ryan Adam’s Gold or Tom Petty and the Heartbreakers Damn The Torpedos or The Foo Fighters Colour and the Shape. Then there’s albums that have been released this year that are pretty decent and I’ve liked listening to often like Daft Punk’s Random Access Memories, Bastille’s Bad Blood, or the soundtrack to the Dave Grohl directed Sound City.

But the one album that’s really been my favourite for 2013, also just happened to be released this year, and it’s my favourite not necessarily because of the music on it (though it’s bloody good), but for what other music it’s opened up to me. It’s called Made Up Mind by the Tedeschi Trucks Band. Since listening to them by way of a recommendation from a friend, I’ve started listening to all sorts of stuff that I wouldn’t otherwise listen to. Country and folksy inspired sort of stuff, but it’s also got me right back listening to solid, hard, balls out rock.

Bring on some more great music in 2014!”



“Mid 2012 but it’s high on my play list this year – Regina Spektor, What We Saw From The Cheap Seats, especially Don’t Leave Me. Also Imagine Dragons Radioactive and On Top Of The World. Albums, of course Lorde, Pure Heroine has been on high rotation, as one would expect, along with Daft Punk’s Random Access Memories and Imagine Dragon’s Night Visions. But the best/most played song by far has to be GM Presents and What Does The Fox Say. Oh and for some strange reason Lily Allen’s LDN has surfaced again in my play list this year – can’t get it out of my head and I can make a flat white perfectly in the 3:11 it takes to play. ”



“That’s a tough one!! Top 3 albums:

1. Biffy Clyro – Opposites

Double album from Biffy – I definitely ‘Monned the Biff’ in 2013 – best live band ever! Saw them in 2011 supporting the Foos at the Milton Keynes Bowl and fell in love with them. Me and the kids love this album. Every track is an anthem!

2. Goldfrapp – Tales of Us

Alison Goldfrapp’s voice is extraordinary and I found myself wanting to listen to the whole album again and again. Very emotional and very beautiful. Melancholy and yet uplifting.

3. Hey Rube – Can You Hear Me Mutha?

“I am sent shed loads of music from independent labels and lots of it is piffle. One track which my mate Steve Cobby sent me, was from his Hey Rube Project and the album Can You Hear Me Mutha? A track called Mengi Dem Disco Leggy particulary stands out. The whole album is really unusual and very listenable.”



“My favourite album of the year has to be Overgrown by James Blake. This guy’s voice is absolutely mesmerising. Solid song writing, lyrics and beautiful production make for an absolutely epic record. Retrograde is the standout track for me.

Song – Laura Mvula’s Green Garden is a beautiful song. Sparkling production, fantastic vibe and again a truly amazing voice. Great album too (Sing to the Moon).

Honourable mentions also go to Days are Gone by Haim and If You Wait by London Grammar.”



“Hmm. I can’t answer that yet. I generally don’t listen to music unless it can stand through the test of time. So I usually listen to older stuff. Mostly jazz, blues, good old rock… So ask me again in 2023 and I’ll tell you what’s good this year.

Now… some great albums from back in 2003 are:

Admiral Freebee - Admiral Freebee

Carla Bruni –  Quelqu ‘un m’a dit

Sioen – See You Naked

I don’t think I’ve purchased any music released in 2013. The most recent is Calexico’s Algiers. It’s a damn good album, so I’m sure I’ll still love that in 2022.”



“My favourite song of the year is Klangkarussell – Sonnentanz ft. Will Heard

It reminds me of the amazing holiday I had in Barcelona this summer.

Favourite album: Lorde - Pure Heroin. It’s just different, I like it.”



“That was really hard but some of the music that has moved me, inspired me and in general kept me sane this year has been (in order of preference):

Young the Giant – My Body

Florence and the Machine – Shake it Out

The Courteeners – Cross my Heart and Hope to Fly

Two Door Cinema Club – What You Know

The Black Keys – Lonely Boy or Howlin

And the list goes on…”



“I ignored this question for so long because I thought it would be hard. But I was wrong there was no competition whatsoever for me. Hands down, my favourite album of the year is:

Mechanical Bull – Kings of Leon

It has four of my favourite songs of the year:

Rock City

Beautiful War


Wait for Me

Incredible songwriting, tone, production, and playing. Absolutely love it.

Oh and I feel I must add: Common Courtesy by A Day To Remember.

It is my second favourite album of the year, for sheer enjoyment, and the way it makes me feel insanely powerful”



“Without doubt Biffy Clyro – Opposites for album of the year.It’s epic. I still remember the first listen and my jaw spent the entire time of the floor! The songs are fantastic, I think there is only one song on the double record I would skip. Production is top notch. Just a perfect rock album.

Daft Punk – Random Access Memories is also amazing, totally accessible and listenable, you don’t need to be at a club to enjoy. Again production is top notch, recorded in one of my favourite studios with old school production. Favourite track – Doin’ it Right.

Songs of the year:

How Long – How to Destroy Angels – great song with a pretty heavy video clip.

Resolution – Matt Corby takes his track Brother to the next level. A wonderful track.”



“My choice is probably somewhat predictable, but I can’t go past Push the Sky Away – Nick Cave and the Bad Seeds. Nick Cave is an immense talent, whatever project he’s working on, but he’s never more complete than when he’s with the Bad Seeds. This album is spectacular and a standout track for me is Water’s Edge, Warren Ellis’ haunting violin, the percussion, those lyrics, that voice!

I’m also going to mention Little Green Cars – Absolute Zero. A friend introduced me to this Dublin five piece and I’m loving them. The album is infectious and has me tapping my feet whenever I listen to it. ”



“I don’t really have a favourite album or song for 2013. I like some older styles, like Dean Martin and some jazz etc. One album I did buy this year was Michael Bublé’s To Be Loved .”



Kodaline – In a Perfect World

Young the Giant – Young the Giant

San Cisco – San Cisco

“Sweet, simple, fun and heartbreaking, and all with great melodies that stick with you for days. These are the only albums I could listen to this year while I was pregnant. I don’t know why but everything else just sounded like noise.”

What music has inspired you in 2013?

Want a quick financial overview of your jobs?

If you’re after a financial overview of your jobs in Streamtime, here’s a few tips on how to achieve some quick reports


*Santa* brandbook

Some very funny stuff here from the folks at the quiet room: The *Santa* brandbook.

Coming soon: Streamtime’s new web experience

Today we’re excited to share with you a very small part of a much bigger future for Streamtime when it comes to fast, reliable access to your information from anywhere. But first, some history.

A while back we introduced you to a web version of Streamtime for viewing your Quotes, Jobs, Contacts and entering time – optimised for your smartphone and all through the speedy medium of the web. We also released an updated version of Streamtime for FileMaker back in April which helped set the foundation for moving onto the web. For us, this was just the beginning.

Since then we’ve been out and interviewed our customers, sorted through our feature requests, feedback from customers and our support aces and conducted surveys with many of our users. What came out of all this was not just that Streamtime needs to be reliably accessible from anywhere – we know it does, we get that – it was that for many of our clients, work tends to not happen only at work, and only on the laptop or iMac anymore. To quote our contemporaries at MailChimp,

Though mobile devices are outselling PCs these days, they’re not replacing the desktop experience—they’re extending it. People start a task on one device and pick it back up on another. This new behaviour pattern requires a different kind of design thinking that’s focused on consistency, optimisation for different contexts, and clear continuation of workflows.

At Streamtime we believe you should be able to do pretty much everything you can do with the current Streamtime desktop app from your iPad, smartphone, desktop web browser or your Samsung Galactic Whatever™.

We learnt that Account Managers are starting quotes during the day, perhaps while at a client briefing, and then fleshing out the details in the evening after putting the kids to bed. Business owners are checking the progress of jobs and seeing how budgets are tracking over the weekend. Studio Managers are checking the schedule on Sunday night to see what’s coming up for the week. They’re having an impromptu meeting with an Account Manager at their desk and needing to immediately see what’s on the schedule.

All that to say, up until now, the web version of Streamtime has been designed for “smartphone-ish-sized” screens only. That will change with the imminent re-launch of the familiar Me screen which has been optimised for tablets and desktop web browsers, and given the responsive treatment. It’s the first small step towards a ubiquitous future of Streamtime and we think you’ll love it.

Get in touch if you don’t already have access to the current version of Streamtime on the web and we’ll help you get set up.

Some highlights of the new Me screen

Firstly, the ‘Me’ screen will be labelled with your name. Part of the reason for this is that ‘collaboration’ will be a significant part of Streamtime in future and we’re laying some of the groundwork here. The Me screen will eventually morph into your ‘Profile’ screen, so labelling it with your name rather than the generic ‘Me’ makes sense for the future.

Theres many ways to enter time in Streamtime and we’re acutely aware we’re adding another one, so it has to be good. The majority of people that enter time are creatives – Designers and Production staff that would rather be getting on with real work than filling out a timesheet. That said, they’re a necessary evil if a company wants to be profitable so we’ve tried to cut down on the time it takes and the pain that’s felt when you add time and materials.

If you’re adding multiple entries to a particular task over the course of a day, the entries will now nest together in the list view rather than being individual lines, and you’ll have the ability to add a new entry directly to an existing task. Also finding the right Job and Task to add time to will be much faster with a filtered search inside the dropdown chooser.

If you’re like me and many others, you note down on paper what you worked on for the day (or maybe the entire week if you’re really slack) and then have a big timesheet binge session late friday afternoon with beer in hand. This is an area that we’ll be adding much more functionality to over the coming months, but for starters we’ve added a ‘Save & Add Another’ button to the entry window so that you can get back to that cold beverage a little sooner. Like I said though, there’s much more to come in this area so watch this space.


The Tasks list and Timesheet are going to be on the same page, meaning adding time to a scheduled task is as simple as finding or searching for your assigned task in the tasks list and adding your time. If you navigate to another day and add time to a scheduled task, it’ll default to the selected date. And if you’ve worked on that task all week long, just use the ‘Save & Add Another’ button mentioned above to continue adding multiple entries.

Along with the new Profile screen we’re tweaked the main navigation. It will allow you to create a new item from anywhere you happen to be within the app. You’ll no longer have to go to a particular section to add that particular content. Also in the main navigation bar will be a single, site-wide search. Search for a Quote from your Profile screen, or a Job from the Quotes screen. That’s how Searching should be!

Where to from here?

We’re working hard to get this new Me screen into your hands asap, but it’s important to do this right, and do it well. We can’t give a timeframe sorry – it’ll be ready when it’s ready.

Following the launch of the updated Me screen, in the short term, we’ll release tablet and desktop browser optimised versions of the Quotes screens (where you can create new quotes, and edit existing ones), followed up in the long term by support for all the other major areas of the Streamtime service. All this will be done while your Streamtime database is hosted on a FileMaker server that’s typically based in your studio.

We think you’ll love what we’ve got in store for you coming soon, and what’s in the future pipeline. What’s here just a small part of where we’re headed – there’s lots more to come.

Answers to some questions you might have

Why are you moving away from FileMaker?
We’re not. We’ll continue to use, support and sell FileMaker as the main backend database for storing your information. It provides the best of both worlds (web access from anywhere and a stable, installed app) and doesn’t isolate any of our customers, which is important.

And it means that new and existing customers who want additional functionality get a growing set of web-based features, and those who want the benefits of Streamtime on FileMaker will keep using Filemaker.

It’s important to note that all of our current and upcoming efforts in terms of new functionality will be going into web access from any device. We will support Streamtime on FileMaker for any issues that need fixing, and add features to it when they need to be there to compliment what we’re doing on the web. Developing new functionality on the web side, rather than in FileMaker, means we can release new features faster and can do some things that in FileMaker we couldn’t do.

Will you ever move away from FileMaker completely?
Our ultimate strategy is to reliably and speedily bring you most of the functionality you currently have with Streamtime on FileMaker to your web browser, from anywhere you happen to be, on pretty much any device you happen to have with you.

Many of our current, and almost all of our potential customers are asking about ‘web’ and ‘cloud’ access. They don’t want an in-house server, and don’t want to install updates.

The last thing we want to do is force you off a platform and service that you might love to a new one that we’ve developed and give you no choice in the matter. Streamtime on FileMaker will continue to exist and we’ll continue to sell it in future. Ultimately, we will have the option of ‘turning off’ FileMaker and moving to a fully ‘cloud hosted’ version of Streamtime. We think that this cautious approach will benefit our existing customers, and give new and existing Streamtime customers that are requesting a ‘cloud’ solution a choice.

That’s the future though—it’s some time off yet—but we have a plan and we’re marching confidently towards it.

CreativeMornings: Make

Once again we’re proud to be sponsoring CreativeMornings Sydney, which is happening this Friday, 13th December, 8:30am at Hub Sydney.

CreativeMornings have announced the theme for December is “Make”, and the speaker in Sydney will be Andy Kelly.

To get your tickets head to the CreativeMornings Sydney website.

It’s the last one of the year, so don’t miss out.

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