About

Who are we?

Thanks for reading this page. We realise nearly every company you come across has a page like this, full of meaningless mission statements and mountains of marketing speak.

None of that here.

At Streamtime we do business the following way, we are upfront and honest. All our efforts go into two things our clients and our product.

Below are the key areas of our business and how we do it.

Selling it

This is the part that no one likes. We don't like it because we have to convince you and you don't like it because no one likes being sold to.

So here is how we sell it.

We don't force it, no hard sell. Sure we might call you to see if you have made a decision, but we won't ram it home until you begrudgingly fork over the cash. We don't promise new features, the software does what it does. What we do is listen, if it is a good idea it will probably get put in. But we don't promise or say it is going to do all these things that it clearly doesn't or won't do. You can even try it for 30 days free here in fact.

Product

A summary of how we make it.

We don't add features for features sake. If anything we try and take them away, simple is best, we would rather underdo than over-promise and under-deliver.

We don't customise. Instead we listen to our customers. 90% of our new features come from our clients. You want a new feature click here, it goes straight to my email.

It's based on our experience and our clients' experience. Most of our staff come from an agency background, others from inside the creative industry. So we understand your stresses, pressures and most importantly, what you need and want. But the client knows best so, if Streamtime needs to do something tell us. That is how we got the software to where it is today.

Client Support

There are two types of support - Training and Tech. Tech is, this thing is broken and not working. We fix that at no cost, that is our fault we are sorry here is the fix. We get it to you as a matter of urgency.

Training that's different. You can find all of our resources here. Alternatively we can come onsite or train you remotely. Costs are here.

FileMaker Support.

Streamtime is built on FileMaker, you can find out more about it here, it's robust and hassle free. But sometimes, very rarely, like any software there are problems. We will do our best to solve them to the full extent of our knowledge. If we can't we will escalate this to FileMaker support they are best placed to answer these type of queries.

Who supports it and from where?

Our support team is made up of trainers (ex account managers and production managers) and tech support (FileMaker and Streamtime specialists). They are based in New Zealand, Australia and London. It means our support team is pretty much available around the clock. Our preferred method is via the phone, we solve things twice as fast this way. If you prefer to contact us via email or need to send us through additional information support@previewstreamtime.com is best.

Unfortunately we are part of an industry that uses a lot of tricks, it is competitive and competitors can occasionally get a little too excited and try and start "he said, she said battles", We don't like them and we don't get into them. In any case if you need to know what we said it is above.

We hope this gives you an idea of how we work and why we work the way we do. We have one goal in Streamtime, to be on the must have list of every creative agency. We think this way of doing business will get us there.

If we sound like we could be a great partner to your business then get in touch. We'd love to hear from you.

Aaron Green, Founder